How Do Video Visits Work?
Video visits require a pre-scheduled appointment and allow patients to show their area(s) of concern and chat with a provider in real time on a mobile device or computer. By the end of the video session, patients can expect to receive treatment guidance and, if necessary, a prescription called into your pharmacy by your provider. In the event your provider decides that an in-office follow-up or biopsy is required, we will coordinate those arrangements on a case-by-case basis.
What Kind of Appointment Requests Can Be Made Over Video Visits?
Given the nature of remote healthcare, we cannot accommodate all dermatological skin conditions from afar however many general questions can be answered. Your provider will advise on whether they can treat your request or not.
Will My Video Visit Be Covered by Insurance?
Yes! All major insurance companies are currently covering telemedicine appointments. Should you have specific questions around eligibility, we recommend you contact your insurance carrier.
Are Video Visits HIPAA Compliant?
Yes! PocketPatient is a secure platform and all messaging is HIPAA compliant.
How do I Access PocketPatient to Make My Appointment?
Existing Patient Portal Users – If you have already activated your patient portal from a previous visit, you may sign up for a video visit at any time using the instructions attached.
New Users – In you have never accessed the patient portal or do not remember your login, please contact us and we will be happy to activate your patient portal or reset your password.
To get started, Request an Appointment through our Contact Page and mention in your message that you would like to schedule a video visit. Someone from our team will follow-up with next steps.
Questions on how to use PocketPatient? View our the below instructions videos for iPhone and Android devices: